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Birch telecom

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54 complaints

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Birch Telecom was founded in 1997. The company is headquartered in Kansas City, MO. Birch Telecom was one of the first local telephone service providers in the Middle West. The company also used to offer Internet services (long distance and broadband). Nowadays it is considered to be one of the largest CLECs in this field. The company guarantees to switch the unsatisfied customers back to their previous service providers. For its major clients the company offers Gold and Platinum service levels which mean personal customer service reps and personal toll-free numbers.

birch Telecom's services are supported by AgentLink, an online resource for pricing, support, and order status. Please try to contact Birch Telecom Customer Service directly prior to posting any complaints on this site.

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Jjamik333
Birch Telecom - Birch Communications - Do NOT Trust them!

Birch Communications led us to believe they were affiliated with AT&T and could provide cheaper services. The Affiliation with AT&T put me at ease - a few days later I get a bill ...

#286047
Jan 03, 2012
213

Mystriya
Birch Telecom - Cont... Birch Communication are theives

Just got off the phone with the crooked company... Tab at the customer service was only nice to me because I recorded the conversation.... I found out they are still charging me, a...

#280984
Dec 12, 2011
267

Mystriya
Birch Telecom - Charged me more on paper and Quote me a different price.

I was switched from Cordia Comm a total of $55.15 a mo. free longdistance. When they said all of the same would apply from Cordia. The first bill I recieved for two months totaled ...

#280937
Dec 12, 2011
221

Vsdreamon
Birch Telecom - Birch switched my service even after I said no

The Birch representative made their service sound good and I said I was interested, but after we talked some more, I decided I did not like the service because they were unknown an...

#274728
Nov 13, 2011
306

Anonymous
Birch Telecom - Birch’s Bills $3368.17 Without The Service, Beware!!! Before You Sign Up

My name is Dr. Chotchai Boonkham. I am a semiretired physician in St. Louis, Missouri. I am a former Birch customer. I was a Birch phone service customer fr...

#268316
Oct 15, 2011
373

Anonymous
Birch Telecom - Birch's Bill $ 3368.17 without service, Beware!!!

My name is Dr. Chotchai Boonkham. I am a semi-retired physician in St. Louis, Missouri. I am a former Birch customer. I was a Birch phone service customer f...

#268283
Oct 14, 2011
319

Anonymous
Birch Telecom - What constitutes a contract with Birch?

Birch has contacted me day and night for nearly 3 weeks. I'm confused about what the prices are, since with each person I talk to the prices change. Rude "Stephanie" said she could...

#265232
Sep 30, 2011
378

Jonifar
Do Not use Birch Telecom

We went with Birch in December 2010 b/c their offer was $200 less than what AT&T was charging for our 4 lines. I opted to keep my internet & fax line with AT&T - smart idea, in hi...

#264436
Sep 27, 2011
445

Anonymous
Birch Telecom - BIRCH SUCKS!!!

DO NOT even give these guys 5 minutes. If they walk into your office send them right back out the door... Service is horrible, Customer Service is awful, and they have no business...

#263229
Sep 21, 2011
334

Kglasscock
Birch Telecom - Customer Service - Are you kidding???

I am a salon that went with Birch because I was promised that we could save money and that everything was exactly the same as with AT&T - same lines, DSL, etc. - just less expensiv...

#260559
Sep 08, 2011
427

Adclarity
Birch Telecom - Birch Communications - Stop Calling Me!

For over a year I have been receiving unwanted, phone solicitation from Birch Communications. I have asked EVERY TIME to please be removed from their calling list. I have express...

#259188
Sep 01, 2011
361

Maria di...
Birch Telecom - Birch Communications follow up

Back in July 2011, I wrote about this company Birch Comm. This is a follow up on that situation. Birch has refuses to come out and repair my home phone reguardless of my phone in...

#258160
Aug 27, 2011
420

Asdklj9a...
Birch Telecom - Trying to Anger Customers?

Entered into a 2 year contract with Birch Communications back in 2006 because our phone (hardware) provider recommended them. We're now trying to move the service to a better ...

#257792
Aug 25, 2011
259

Maria di...
Birch Telecom - Didn't do service work I paid for on home phone line

Since my initial complaint with you I recieved an email from the BBB of kansas city (where Birch Comm is from) basically brushing me off. They closed the case unresolved. So basi...

#251578
Jul 27, 2011
439

Maria di...
Birch Telecom - Paid for inside wire maintence and birch will not honor the agreement

Birch Comm. took over Close Call America which was my home phone service provider. I have a telephone line problem and Birch will not come out and do the nec. service work. This e...

#251094
Jul 25, 2011
317

Anonymous
Birch Telecom - Wire maintence paid for but will not come out and repair my phone line

Birch comm. took over close call customers and i have been paying forinside wire maintence but they won't come out and fix the problem without charging a fee of $165 ist hr. and $3...

#251079
Jul 25, 2011
360

Jennbob09
Birch Telecom - Birch Communiations service is awful and they lie

Birch came to our offices and begged us to leave AT&T stating they could save us over half of what we were paying AT&T and that their service was better. They said they would buy o...

#249045
Jul 14, 2011
469

Jonathan...
Birch Telecom - Jerry & joe's pizza

I am move my store at 3 week ago and donut yet connecting my phone lines, my situation is very, very bad . I paid rent and all my overhead and my operation is limited . Use my cell...

#239035
May 22, 2011
402

Unhappyd...
Birch Telecom - Office administrator

DISLIKE FOR BIRCH PHONE SYSTEM - MISMANAGE ACCOUNT - LEFT WITHOUT CORRECT PHONE SERVICE FOR OVER THREE DAYS PATIENTS DID NOT HAVE A CONTACT NUMBER TO THE DOCTOR -...

#237982
May 16, 2011
441

Timma
Birch Telecom - Birch Telemarketers Rude

Birch 205-561-2785Ring, ring.Me: Can I help you?Birch: Can you tell me who handles the AT&T account.Me: I'm sorry, I do not know the answer to that ques...

#237481
May 13, 2011
563

Mickie
Birch Telecom - Wouldn't shut up after I told him we werent interested!

Mr. Frank Kelly, a representative of Birch Communications, called my ofice. He did not tell me who he is with initially. When I told him my boss wasn't interested and wouldn&...

#236998
May 11, 2011
328

TheRose
Birch Telecom - Birch Communications refuses to help me.

I can not sum up in 100 words how horrible this company has been to me. They have driven me to the brink of a complete meltdown. I have spoken to at least 10 people from this comp...

#235130
Apr 30, 2011
508

Anonymous
Birch Telecom - Charged me a $450 disconnet fee

I recently switched from Birch Communications to AT&T because AT&T gave me the same price as Birch, BUT add free internet, saving me $50 per month. Birch is trying to charge me a $...

#234568
Apr 27, 2011
566

Anonymous
Birch Telecom - Birch Communications

Who is Birch Communications ? I had never heard of this company and i have never had long distance on my phones even though i've had both numbers for over 20 years. This slam...

#231907
Apr 12, 2011
693

Forgott3...
Birch Telecom - Birch Communications

I was employed with CloseCall America which is a telecommunications company that Birch Communications took over in December 2010. I decided to stay with their service during the ta...

#220539
Feb 08, 2011
1175

Anonymous
Birch Telecom - Birch no way!!!

Do not go with Birch. No customer care . No customer appreciation. once you sign or think about signing they put you on contract and give you run around and try to collect money. D...

#218528
Jan 27, 2011
466

Anonymous
Birch Telecom - Misrepresents Contract...Stuck....

Birch Communications... RUN! Don't even call them asking questions. I did, and somehow ended up with them saying I had agreed to their contract, and if I don't want the se...

#218283
Jan 26, 2011
524

Anonymous
Birch Telecom - Birch leaving me in the lurch

Read this and weep for the sorry state of business in the USA... These are my last few e-mails (and the company respons) to Birch Telecommunications, after all 4 my ...

#213574
Dec 28, 2010
918

Mistytoo
Birch Telecom - Stay away from Birch Communications if you are disabled!

Unfortunately, Birch Communications acquired my previous company, Sprint Residential, and it has since been a nightmare!Birch Communications does not adhere to ADA guidelines...

#211412
Dec 13, 2010
429

Heldransom
Birch Telecom - Be careful with Birch Communication

When you agree to the voice recording with Birch be very careful, according to them you must send in a written notice of termination prior to terminating their contract. They will...

#211355
Dec 13, 2010
1167
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Related Information

Home Phone
Not many people can imagine a world and their everyday activity without telephones. They have become a fundamental part of our lives. Telephone communications have advanced to a degree of sophistication few people could've ever imagined. Telemarketing, voice mail, conference calling, email and fax machines have all added to this revolution. Cable phones are being rapidly replaced by wireless ones: radio and cell phones. Companies that provide telephone communication services set their fees which depend on the destination of the phone call. There are various plans and charges. Each city and country has a telephone book that registers personal data of each subscriber. There are also telephone services which can provide you with the same kind of information; you just have to know either the Last name or precise address of the person or company in question.

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