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Birch telecom

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63 complaints

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Birch Telecom was founded in 1997. The company is headquartered in Kansas City, MO. Birch Telecom was one of the first local telephone service providers in the Middle West. The company also used to offer Internet services (long distance and broadband). Nowadays it is considered to be one of the largest CLECs in this field. The company guarantees to switch the unsatisfied customers back to their previous service providers. For its major clients the company offers Gold and Platinum service levels which mean personal customer service reps and personal toll-free numbers.

birch Telecom's services are supported by AgentLink, an online resource for pricing, support, and order status.
Please try to contact Birch Telecom Customer Service directly prior to posting any complaints on this site.

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Birch Telecom Complaints & Reviews

Birch Telecom Reviews

Anonymous
Birch Telecom - Unprofessional rude behavior- Birch
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Rec'd unsolicited call, I requested he fax me what he was selling, received fax, 48 hours later, received f/u call. Told him I was not interested but thanks for call. He was ...

#317407
May 09, 2012
34

Gransflor
Birch Telecom - Charged for service that had been cancelled.
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

I cancelled my Birch Communications service in December of 2009 and converted to Comcast. This March 2012 I received a bill for toll-free service for the past three months. When ...

#314237
Apr 23, 2012
98

Stetsonp...
Birch Telecom - My Bus. phone held Hostage
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

I hab Birch as my phone service to 'telebranch' my Bus. phone ( 817-2944433 ) to my new sale phone with Verizon , every thing was fine untill the economy fell apart three y...

#304626
Mar 13, 2012
204

Ireneb
Birch Telecom - Company did not provide phone service now charging $1784
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Company did not provide phone service. Could not contact customer service. No return phone call. Now being charged $1784 for cancelling service. I was contacted by Birch Communicat...

#299297
Feb 22, 2012
314

Anonymous
Birch Telecom - Try to get a refund of illegally collected funds.
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Birch Communications charged me for long distance while Verizon was billing me for calls. When I challenged Verison; they explained that Birch should have stopped the charges. I ...

#299241
Feb 22, 2012
181

Anonymous
Birch Telecom - The most incompetent phone company on earth
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

I once was a customer of Birch communications, it's a new company which shows its inability to get anything right. I first became aware of Birch communications in Novem...

#298005
Feb 17, 2012
223

Soldonja...
Birch Telecom
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

I have had Birch for 2 yrs now and the service has been terrible --The installer left the wiring exposed in a high traffic area. The Internet service is so bad we cannot even use i...

#297129
Feb 14, 2012
200

Anonymous
Birch Telecom - Birch - Needs to be shut down
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Flipped my elderly (partially deaf) mom's phone service. We only realized it when it when the phone did not work and we had to get her back on AT&T! So she has never had a single m...

#296324
Feb 11, 2012
275

Jjamik333
Birch Telecom - Birch Communications - Do NOT Trust them!
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Birch Communications led us to believe they were affiliated with AT&T and could provide cheaper services. The Affiliation with AT&T put me at ease - a few days later I get a bill ...

#286047
Jan 03, 2012
712

Mystriya
Birch Telecom - Cont... Birch Communication are theives
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Just got off the phone with the crooked company... Tab at the customer service was only nice to me because I recorded the conversation.... I found out they are still charging me, a...

#280984
Dec 12, 2011
511

Mystriya
Birch Telecom - Charged me more on paper and Quote me a different price.
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

I was switched from Cordia Comm a total of $55.15 a mo. free longdistance. When they said all of the same would apply from Cordia. The first bill I recieved for two months totaled ...

#280937
Dec 12, 2011
454

Vsdreamon
Birch Telecom - Birch switched my service even after I said no
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

The Birch representative made their service sound good and I said I was interested, but after we talked some more, I decided I did not like the service because they were unknown an...

#274728
Nov 13, 2011
538

Anonymous
Birch Telecom - Birch’s Bills $3368.17 Without The Service, Beware!!! Before You Sign Up
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

My name is Dr. Chotchai Boonkham. I am a semiretired physician in St. Louis, Missouri. I am a former Birch customer. I was a Birch phone service customer fr...

#268316
Oct 15, 2011
624

Anonymous
Birch Telecom - Birch's Bill $ 3368.17 without service, Beware!!!
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

My name is Dr. Chotchai Boonkham. I am a semi-retired physician in St. Louis, Missouri. I am a former Birch customer. I was a Birch phone service customer f...

#268283
Oct 14, 2011
577

Anonymous
Birch Telecom - What constitutes a contract with Birch?
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Birch has contacted me day and night for nearly 3 weeks. I'm confused about what the prices are, since with each person I talk to the prices change. Rude "Stephanie" said she could...

#265232
Sep 30, 2011
591

Jonifar
Do Not use Birch Telecom
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

We went with Birch in December 2010 b/c their offer was $200 less than what AT&T was charging for our 4 lines. I opted to keep my internet & fax line with AT&T - smart idea, in hi...

#264436
Sep 27, 2011
667

Anonymous
Birch Telecom - BIRCH SUCKS!!!
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

DO NOT even give these guys 5 minutes. If they walk into your office send them right back out the door... Service is horrible, Customer Service is awful, and they have no business...

#263229
Sep 21, 2011
563

Kglasscock
Birch Telecom - Customer Service - Are you kidding???
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

I am a salon that went with Birch because I was promised that we could save money and that everything was exactly the same as with AT&T - same lines, DSL, etc. - just less expensiv...

#260559
Sep 08, 2011
586

Adclarity
Birch Telecom - Birch Communications - Stop Calling Me!
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

For over a year I have been receiving unwanted, phone solicitation from Birch Communications. I have asked EVERY TIME to please be removed from their calling list. I have express...

#259188
Sep 01, 2011
551

Maria di...
Birch Telecom - Birch Communications follow up
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Back in July 2011, I wrote about this company Birch Comm. This is a follow up on that situation. Birch has refuses to come out and repair my home phone reguardless of my phone in...

#258160
Aug 27, 2011
625

Asdklj9a...
Birch Telecom - Trying to Anger Customers?
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Entered into a 2 year contract with Birch Communications back in 2006 because our phone (hardware) provider recommended them. We're now trying to move the service to a better ...

#257792
Aug 25, 2011
381

Maria di...
Birch Telecom - Didn't do service work I paid for on home phone line
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Since my initial complaint with you I recieved an email from the BBB of kansas city (where Birch Comm is from) basically brushing me off. They closed the case unresolved. So basi...

#251578
Jul 27, 2011
607

Maria di...
Birch Telecom - Paid for inside wire maintence and birch will not honor the agreement
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Birch Comm. took over Close Call America which was my home phone service provider. I have a telephone line problem and Birch will not come out and do the nec. service work. This e...

#251094
Jul 25, 2011
464

Anonymous
Birch Telecom - Wire maintence paid for but will not come out and repair my phone line
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Birch comm. took over close call customers and i have been paying forinside wire maintence but they won't come out and fix the problem without charging a fee of $165 ist hr. and $3...

#251079
Jul 25, 2011
504

Jennbob09
Birch Telecom - Birch Communiations service is awful and they lie
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Birch came to our offices and begged us to leave AT&T stating they could save us over half of what we were paying AT&T and that their service was better. They said they would buy o...

#249045
Jul 14, 2011
617

Jonathan...
Birch Telecom - Jerry & joe's pizza
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

I am move my store at 3 week ago and donut yet connecting my phone lines, my situation is very, very bad . I paid rent and all my overhead and my operation is limited . Use my cell...

#239035
May 22, 2011
507

Unhappyd...
Birch Telecom - Office administrator
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

DISLIKE FOR BIRCH PHONE SYSTEM - MISMANAGE ACCOUNT - LEFT WITHOUT CORRECT PHONE SERVICE FOR OVER THREE DAYS PATIENTS DID NOT HAVE A CONTACT NUMBER TO THE DOCTOR -...

#237982
May 16, 2011
571

Timma
Birch Telecom - Birch Telemarketers Rude
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Birch 205-561-2785Ring, ring.Me: Can I help you?Birch: Can you tell me who handles the AT&T account.Me: I'm sorry, I do not know the answer to that ques...

#237481
May 13, 2011
727

Mickie
Birch Telecom - Wouldn't shut up after I told him we werent interested!
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

Mr. Frank Kelly, a representative of Birch Communications, called my ofice. He did not tell me who he is with initially. When I told him my boss wasn't interested and wouldn&...

#236998
May 11, 2011
432

TheRose
Birch Telecom - Birch Communications refuses to help me.
5.0 3060 Peachtree Road NW, Suite 1065 * AtlantaGA30305

I can not sum up in 100 words how horrible this company has been to me. They have driven me to the brink of a complete meltdown. I have spoken to at least 10 people from this comp...

#235130
Apr 30, 2011
635
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Related Information

Home Phone
Not many people can imagine a world and their everyday activity without telephones. They have become a fundamental part of our lives. Telephone communications have advanced to a degree of sophistication few people could've ever imagined. Telemarketing, voice mail, conference calling, email and fax machines have all added to this revolution. Cable phones are being rapidly replaced by wireless ones: radio and cell phones. Companies that provide telephone communication services set their fees which depend on the destination of the phone call. There are various plans and charges. Each city and country has a telephone book that registers personal data of each subscriber. There are also telephone services which can provide you with the same kind of information; you just have to know either the Last name or precise address of the person or company in question.

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